Authenticity Guaranteed On All Products

Shipping & Returns

What Are Shoesfetch'S Shipping Options?

Free standard shipping on every order— you’ll automatically get free shipping during checkout.

Processing time

Tracking number are usually provided with 7 business days, depending on seller fulfilment and QC. As your product will first need to be shipped from our retailer partners to our quality control centers for final inspection before being dispatched.

Delivery Time

Orders are shipped via Aramex, UPS, DPEX, FedEx, DHL, S.F. Express, SpeedPost(EMS), or Air Mail, depending on the your location.

We ship the orders on a DDU basis, duties are not included in the order.

CountryDelivery Time
United
Kingdom		7 – 12 business days
United States7 – 12 business days
Australia7 – 9 business days
Argentina8 – 11 business days
Bahrain9- 12 business days
Brazil7 – 12 business days
Brunei7 – 9 business days
Canada7 – 9 business days
Czech Republic7 – 9 business days
Denmark9 – 11 business days
Egypt9 – 12 business days
Finland9 – 12 business days
France9 – 11 business days
Germany8 – 11 business days
Ghana7 -10 business days
Greece8 – 10 business days
Hungary7 – 11 business days
Iceland7 – 11 business days
Ireland7 – 11 business days
Israel9 – 14 business days
Italy7 – 11 business days
Macau7 – 14 business days
Mexico8 – 12 business days
Morocco8 – 10 business days
Netherlands8 – 12 business days
New Zealand8 – 11 business days
Norway9 – 12 business days
Oman9 – 11 business days
Poland9 – 12 business days
Portugal9 – 12 business days
Qatar7 – 12 business days
Saudi Arabia8 – 12 business days
Spain8 – 12 business days
Sweden9 – 12 business days
Switzerland9 – 12 business days
Turkey9 – 12 business days
United Arab
Emirates		9 – 15 business days

Returns & Exchanges

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

– Returns request will only be accepted within 30 days of the delivery date.

– The customer are responsible for return courier shipping costs

– The goods being returned must be unused and in their original condition with the tags attached.

– Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. 

Have more Questions?

Want to Contact Us?

OUR PROCESS

At Shoes Fetch, we ensure that every pair of sneakers we deliver match up to the highest quality standards. Each pair goes through detailed inspection upon leaving our network of authorized retailers, where we double check at our facilities for color fading, any dirt or stains, oxidization and more. No detail is spared—from the uppers, soles, insoles, laces, to the shoebox, we check every item thoroughly to ensure your orders arrive looking box fresh.

[ Shoe boxes (dents, etc.) - foreign labels are ok ]
Shoe boxes that are dented or damaged will not be shipped out to our customers. Please note that as we work with a network of trusted, authorized retailers from over 50 countries, your purchase may come with foreign labelling. Our team checks to ensure that these labels are true to each brand's standard labelling across the world.

 

[ Scratches ] Shoes Fetch checks for any scratches on the uppers to make sure your sneakers do not come scratched on leathers or suedes. We check for knicks, scuffs and any small scrapes found will be immediately returned to the retailer.

[ Oxidation ]
Some shoes turn yellow over time due to improper care or storage. We check each pair of shoes to ensure that the color is new, and no signs of oxidation are visible.

[ Stains ]
Each pair of sneakers ordered via Shoes Fetch goes through a thorough check for any variations in the uppers, to ensure that no stains are on the shoes. If we find any stains—big or small, the shoes are immediately shipped back to the retailer for an exchange, and not to you.

[ Dirt ]
We make sure that each pair of sneakers shipped out are box fresh, not worn or scuffed, so we check for any signs of dirt on the uppers and soles, including any glue marks.

[ Fading ]
Shoes Fetch's quality control team inspects every shoe individually and as a pair to make sure there are no color differentiations or fading on the uppers (example shade differences between left and right shoes). We also check for faded marks on the tongue, backs or soles.

[ Rips ]
Sneakers found with creases or rips on the uppers will not pass our Quality Control test, and will not be shipped out to you.

[ Shoe laces (rips, etc.) ]
Shoes Fetch examines every pair of shoelaces to make sure they are brand new, without wear and tear, or yellowing on any part of the lace.

REAL TALK
WE'RE DIFFERENT

100% AUTHENTIC,
100% OF THE TIME

We vet retailers through a highly selective process so there are no chances of replicas, ever.

Brand New & Unused

Every item is brand new, unused and in its original box.
Shoes Fetch only sells authentic items in an unworn and in pristine condition.